---
title: How do I call my aircraft?
description: Calling Aircraft, calling an iridium number
---

[Skip to content](https://go.skytrac.ca/knowledge/how-do-i-call-my-aircraft#main-content)

![SKYTRAC Logo-Color-3](https://go.skytrac.ca/hs-fs/hubfs/SKYTRAC%20Logo-Color-3.png?width=250&height=45&name=SKYTRAC%20Logo-Color-3.png)

Open main navigation

Close main navigation

- [skytrac.ca](https://www.skytrac.ca/)

[skytrac.ca](https://www.skytrac.ca/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://go.skytrac.ca/knowledge)
2. [General Troubleshooting & FAQ](https://go.skytrac.ca/knowledge/general-troubleshooting-faq)

# How do I call my aircraft?

Your aircraft has an Iridium satellite number beginning **8816**. How you dial it depends on the country you are calling from and, in some cases, on your telephone provider.

## From the United States or Canada

**011 - 8816 - XXXXXXXX**

## From outside the United States and Canada

**Your country's international dialing prefix - 8816 - XXXXXXXX**

Most countries use **00**. Some do not, and a few use a different prefix depending on the provider. Common exceptions:

| Country | Prefix |
| --- | --- |
| Australia | 0011 |
| Brazil | 0021 (if this does not work, try 0014) |
| Russia | 810 |
| South Africa | 09 |

If you are unsure which prefix applies, look up your country's international calling code, or your telephone provider can confirm it.

## If your provider does not support direct Iridium dialing

Some providers will not connect calls to satellite numbers. In that case use two-stage dialing:

1. Call [1-480-768-2500](tel:+14807682500)
2. Enter the aircraft's Iridium number when prompted

To check that Iridium dialing works from your line

Dial the Iridium test line exactly as you would dial your aircraft, using the same prefix.

From the United States or Canada:

**011 - 881631110006**

From elsewhere, replace 011 with your country's prefix, so for most countries:

**00 - 881631110006**

**If the test line connects**, Iridium dialing is working from your phone, and the problem is with the aircraft number or the unit itself.

**If it does not connect**, the problem is with your phone line or your provider rather than the aircraft. Try two-stage dialing above, or contact your provider.

Countries where calls to satellite phones are restricted

Calls to Iridium numbers are restricted or blocked in the following countries:

Bangladesh, Chad, China, Cuba, India, Libya, Myanmar, Nigeria, North Korea, Russia, Sri Lanka and Sudan.

Iridium phones are permitted in Russia, but they must be specially registered.

## Facing an issue with calling?

Email [support@skytrac.ca](mailto:support@skytrac.ca) or call [+1 (250) 765-2393](tel:+12507652393) and we will help.

 

- [Flight following and Account Management](https://go.skytrac.ca/knowledge/flight-following-and-account-management#main-content)

    - [SkyWeb](https://go.skytrac.ca/knowledge/flight-following-and-account-management#skyweb)
    - [TrooTrax](https://go.skytrac.ca/knowledge/flight-following-and-account-management#trootrax)
    - [WebSentinel](https://go.skytrac.ca/knowledge/flight-following-and-account-management#websentinel)
    - [Asset Manager](https://go.skytrac.ca/knowledge/flight-following-and-account-management#asset-manager)
- [Transceivers and Hardware](https://go.skytrac.ca/knowledge/transceivers-and-hardware#main-content)

    - [ISAT-200A](https://go.skytrac.ca/knowledge/transceivers-and-hardware#isat-200a)
    - [SkyNode S100 and S200](https://go.skytrac.ca/knowledge/transceivers-and-hardware#skynode-s100-and-s200)
    - [DZMx](https://go.skytrac.ca/knowledge/transceivers-and-hardware#dzmx)
    - [RockAIR](https://go.skytrac.ca/knowledge/transceivers-and-hardware#rockair)
    - [Sky Connect Trackers](https://go.skytrac.ca/knowledge/transceivers-and-hardware#sky-connect-trackers)
    - [DLS-140](https://go.skytrac.ca/knowledge/transceivers-and-hardware#dls-140)
- [Activation and deactivation](https://go.skytrac.ca/knowledge/activation-and-deactivation)
- [Installation Manuals](https://go.skytrac.ca/knowledge/installation-manuals)
- [Contacting SKYTRAC](https://go.skytrac.ca/knowledge/contacting-skytrac#main-content)

    - [Technical Support](https://go.skytrac.ca/knowledge/contacting-skytrac#technical-support)
    - [Sales](https://go.skytrac.ca/knowledge/contacting-skytrac#sales)
    - [Billing](https://go.skytrac.ca/knowledge/contacting-skytrac#billing)
    - [Aftermarket](https://go.skytrac.ca/knowledge/contacting-skytrac#aftermarket)
- [Cockpit dialers and displays](https://go.skytrac.ca/knowledge/cockpit-dialers-and-displays#main-content)

    - [CDP-300 and DVI-300](https://go.skytrac.ca/knowledge/cockpit-dialers-and-displays#cdp-300-and-dvi-300)
    - [MMU-II](https://go.skytrac.ca/knowledge/cockpit-dialers-and-displays#mmu-ii)
- [SKYTRAC Mobile](https://go.skytrac.ca/knowledge/skytrac-mobile)
- [General Troubleshooting & FAQ](https://go.skytrac.ca/knowledge/general-troubleshooting-faq)

[![SKYTRAC Logo-White](https://go.skytrac.ca/hs-fs/hubfs/SKYTRAC%20Logo-White.png?width=170&height=31&name=SKYTRAC%20Logo-White.png "SKYTRAC Logo-White")](https://www.skytrac.ca)

| **Technical support** [support@skytrac.ca](mailto:support@skytrac.ca) +1 (250) 765-2393 Answered 24/7 | **Aftermarket and RMAs** [aftermarket@skytrac.ca](mailto:aftermarket@skytrac.ca) Repairs and returns |
| --- | --- |

Copyright © 2026, SKYTRAC Systems