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How do I get debug logs off an ISAT-200A?

Debug logs record the internal activity of the unit and are used to diagnose installation and integration issues. In most cases SKYTRAC will request them while working a ticket, although they may also be collected independently.

Downloading to a USB drive (recommended)

This is the standard method and requires no network connection.

  1. Prepare a blank USB memory stick formatted as FAT32.
  2. Apply power to the ISAT-200A.
  3. Insert the USB stick into the port on the front panel.
  4. Using the front panel button, navigate to System > Save Log > Debug > All.
  5. Press and hold the button to select All and begin the download.
  6. Remove the USB stick once the download is complete.

Additional options are available under Debug; however, All is the option normally required.

If the unit does not detect the drive, verify the connection at System > Test > USB Mem. USB CONN confirms the drive is detected and NO USB indicates it is not. Please note that the USB port is intended for maintenance purposes only and should not be used in flight.

Alternative: downloading over Ethernet

The unit also provides a web interface. This requires an Ethernet connection and a laptop on the same network, and is used less frequently.

  1. With Ethernet connected, obtain the unit's address from the front panel at Info > IP Addr.
  2. Enter that address in a browser to open the unit's home page.
  3. Select Debug Logs.
  4. Download the logs, which are provided in .log format.

On firmware 9.22 and later, the web interface is available only while Ethernet is connected.

Further assistance

If you have any issues or questions, please contact our support team at support@skytrac.ca.