--- title: How do I get debug logs off an ISAT-200A? description: Download ISAT-200A debug logs to a FAT32 USB drive from the front panel menu, or over Ethernet from the web interface, and send them to SKYTRAC support. --- [Skip to content](https://go.skytrac.ca/knowledge/how-do-i-get-debug-logs-off-an-isat-200a#main-content) [![SKYTRAC Logo-Color-3](https://go.skytrac.ca/hs-fs/hubfs/SKYTRAC%20Logo-Color-3.png?width=250&height=45&name=SKYTRAC%20Logo-Color-3.png)](https://go.skytrac.ca/knowledge) Open main navigation Close main navigation Welcome to our Knowledge Base! - There are no suggestions because the search field is empty. 1. [Help Center](https://go.skytrac.ca/knowledge) 2. [Transceivers and Hardware](https://go.skytrac.ca/knowledge/transceivers-and-hardware) 3. [ISAT-200A](https://go.skytrac.ca/knowledge/transceivers-and-hardware#isat-200a) # How do I get debug logs off an ISAT-200A? Debug logs record the internal activity of the unit and are used to diagnose installation and integration issues. In most cases SKYTRAC will request them while working a ticket, although they may also be collected independently. ## Downloading to a USB drive (recommended) This is the standard method and requires no network connection. 1. Prepare a blank USB memory stick formatted as **FAT32**. 2. Apply power to the ISAT-200A. 3. Insert the USB stick into the port on the front panel. 4. Using the front panel button, navigate to **System \> Save Log \> Debug \> All**. 5. Press and hold the button to select **All** and begin the download. 6. Remove the USB stick once the download is complete. Additional options are available under Debug; however, **All** is the option normally required. If the unit does not detect the drive, verify the connection at **System \> Test \> USB Mem**. **USB CONN** confirms the drive is detected and **NO USB** indicates it is not. Please note that the USB port is intended for maintenance purposes only and should not be used in flight. Alternative: downloading over Ethernet The unit also provides a web interface. This requires an Ethernet connection and a laptop on the same network, and is used less frequently. 1. With Ethernet connected, obtain the unit's address from the front panel at **Info \> IP Addr**. 2. Enter that address in a browser to open the unit's home page. 3. Select **Debug Logs**. 4. Download the logs, which are provided in .log format. 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