---
title: How do I get logs off a DLS-140?
description: How to download logs from a DLS-140 running 03.xx firmware or newer.
---

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# How do I get logs off a DLS-140?

### This process only works on DLS-140 devices running firmware 03.xx or newer.

### Steps

1. **Power on the DLS-140** and wait about 5 minutes for it to finish starting up. The status LED should be steady blue.
2. **Connect your laptop to the DLS-140**, using either: 
     - **Wi-Fi:** the network name starts with **DLS-140-** followed by the serial number, and the password is **skytrac!**
     - **Ethernet:** use the CAB0397 maintenance cable, with the laptop set to obtain an IP address automatically.
3. **Open a web browser** and go to **192.168.111.1**.
4. **Log in** with username **skytrac** and password **skytrac**.
5. **Open the Diagnostics tab** and scroll down to the **Logs** section.
6. **Choose the log type** (see below).
7. **Set the Start Date/Time and End Date/Time in UTC.** Cover the period when the problem happened. If we've given you dates, use those.
8. **Click Download** and wait for the file to save. The unit builds the log before it downloads, which can take a few minutes. Keep the page open until the file has saved.
9. **Repeat steps 6 to 8 for each log type**, one at a time.

Collecting three logs usually takes about 15 minutes, most of it spent waiting for the logs to generate.

### Which logs to download

| Log | What it covers |
| --- | --- |
| **SYSTEM** | The main system journal. Use it for general troubleshooting. |
| **MESSAGES** | Network communication and system services, including PPP and firewall activity. |
| **SATELLITE** | The Iridium modem and satellite communication. |
| **GPS** | The GPS service and position reporting. |
| **DMESG** | Low-level hardware and start-up messages. |

If we haven't asked for specific logs, download **SYSTEM**, **SATELLITE** and **MESSAGES**.

### Good to know

- **Collect logs soon after the event.** The DLS-140 keeps about 500 MB of log history and removes the oldest entries automatically as it fills.
- **Logs survive a restart and a factory reset**, so you can still collect them after either.
- **Keep the date range to a few days.** Long ranges take longer to build. If a download seems to stall, try a shorter range.
- **The logs are for our engineers.** They aren't intended for review on your side, so please send them as they are.

### Send them to us

Email the log files to **[support@skytrac.ca](mailto:support@skytrac.ca)**. Please include:

- the aircraft registration
- the DLS-140 serial number
- the date and time (UTC) of the problem, and a short description of it

If the files are too large to email, zip them or ask us for an upload link.

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