--- title: How do I get logs off a DLS-140? description: How to download logs from a DLS-140 running 03.xx firmware or newer. --- [Skip to content](https://go.skytrac.ca/knowledge/how-do-i-get-logs-off-a-dls-140#main-content) [![SKYTRAC Logo-Color-3](https://go.skytrac.ca/hs-fs/hubfs/SKYTRAC%20Logo-Color-3.png?width=250&height=45&name=SKYTRAC%20Logo-Color-3.png)](https://go.skytrac.ca/knowledge) Open main navigation Close main navigation Welcome to our Knowledge Base! - There are no suggestions because the search field is empty. 1. [Help Center](https://go.skytrac.ca/knowledge) 2. [Transceivers and Hardware](https://go.skytrac.ca/knowledge/transceivers-and-hardware) 3. [DLS-140](https://go.skytrac.ca/knowledge/transceivers-and-hardware#dls-140) # How do I get logs off a DLS-140? ### This process only works on DLS-140 devices running firmware 03.xx or newer. ### Steps 1. **Power on the DLS-140** and wait about 5 minutes for it to finish starting up. The status LED should be steady blue. 2. **Connect your laptop to the DLS-140**, using either: - **Wi-Fi:** the network name starts with **DLS-140-** followed by the serial number, and the password is **skytrac!** - **Ethernet:** use the CAB0397 maintenance cable, with the laptop set to obtain an IP address automatically. 3. **Open a web browser** and go to **192.168.111.1**. 4. **Log in** with username **skytrac** and password **skytrac**. 5. **Open the Diagnostics tab** and scroll down to the **Logs** section. 6. **Choose the log type** (see below). 7. **Set the Start Date/Time and End Date/Time in UTC.** Cover the period when the problem happened. If we've given you dates, use those. 8. **Click Download** and wait for the file to save. The unit builds the log before it downloads, which can take a few minutes. Keep the page open until the file has saved. 9. **Repeat steps 6 to 8 for each log type**, one at a time. Collecting three logs usually takes about 15 minutes, most of it spent waiting for the logs to generate. ### Which logs to download | Log | What it covers | | --- | --- | | **SYSTEM** | The main system journal. Use it for general troubleshooting. | | **MESSAGES** | Network communication and system services, including PPP and firewall activity. | | **SATELLITE** | The Iridium modem and satellite communication. | | **GPS** | The GPS service and position reporting. | | **DMESG** | Low-level hardware and start-up messages. | If we haven't asked for specific logs, download **SYSTEM**, **SATELLITE** and **MESSAGES**. ### Good to know - **Collect logs soon after the event.** The DLS-140 keeps about 500 MB of log history and removes the oldest entries automatically as it fills. - **Logs survive a restart and a factory reset**, so you can still collect them after either. - **Keep the date range to a few days.** Long ranges take longer to build. If a download seems to stall, try a shorter range. - **The logs are for our engineers.** They aren't intended for review on your side, so please send them as they are. ### Send them to us Email the log files to **[support@skytrac.ca](mailto:support@skytrac.ca)**. 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