---
title: Why can I not see one of my aircraft in WebSentinel?
description: The aircraft filter, the map view and your account permissions are the three things to check when an aircraft is missing from WebSentinel.
---

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2. [Flight following and Account Management](https://go.skytrac.ca/knowledge/flight-following-and-account-management)
3. [WebSentinel](https://go.skytrac.ca/knowledge/flight-following-and-account-management#websentinel)

# Why can I not see one of my aircraft in WebSentinel?

There are three common reasons an aircraft does not appear. Work through them in this order.

### Check the aircraft filter

The aircraft filter controls which aircraft are shown on the map and in the Aircraft List. Set it to All.

- **All** shows every aircraft in your organisation.
- **Reporting** shows only aircraft that have recently reported movement.
- **Active** shows only aircraft that are in flight.

A filter left on Active or Reporting will hide any aircraft that is parked. Note that each panel has its own filter, and filters can be linked or unlinked, so check the filter on both the map and the Aircraft List.

### Check the map view

If the aircraft appears in the Aircraft List but not on the map, the map may simply be centred elsewhere. Select the Following menu on the map and choose All to adjust the map so that all displayed aircraft are visible.

### Check your permissions

If the aircraft does not appear in the Aircraft List at all, your account may not have access to it. Your administrator can confirm whether the aircraft is enabled in your aircraft visibility, and whether your tracking history access is active and correctly dated.

If the aircraft is visible but has stopped updating, this is a reporting issue rather than a display issue. Please contact our support team.

If you have any issues or questions, please contact our support team at support@skytrac.ca.

 

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