How do I activate or deactivate a unit?

A request form is on its way. Until it is live, email support@skytrac.ca and include:

• the product name, part number and serial number of the unit
• the aircraft registration and type
• the platform account the unit should appear in (SkyWeb, TrooTrax or WebSentinel)
• the airtime plan you want, if you already know it
• the date you would like service to start

We will confirm once the unit is active.

Email support@skytrac.ca with the unit serial number and the reason for deactivation, and tell us whether it is seasonal or permanent. Seasonal stand-downs are handled differently from permanent cancellations, so please say which one applies.

If the aircraft is on the ground and waiting on activation, call the AOG line on +1 (844) 643-6033.