How do I reset a user’s password in WebSentinel?

WebSentinel passwords are reset by an administrator in your organisation using MyLatitude.

Reset the password

1. In WebSentinel, select the application dropdown in the top toolbar and choose Admin to open MyLatitude.
2. Select the Account tab, then the Users page.
3. Select the user from the list to open their details page.
4. Under Account Actions, select Reset Password.
5. Enter the new password in both the Password and Confirm Password boxes.
6. Select Save.

Passwords must be at least six characters in length and meet at least three of the following requirements: contains lowercase characters, contains uppercase characters, contains numeric characters, contains special characters, or is longer than seven characters.

If nobody in your organisation holds administrator access, please contact our support team and we will assist.

If you have any issues or questions, please contact our support team at support@skytrac.ca.