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How do I set up and activate a new RockAIR?

A new RockAIR needs two things before it will report. It must be activated against your account, and it must be woken from the shipping mode it is despatched in.

Have the unit activated

Email our support team at support@skytrac.ca with the seven digit serial number printed on the bottom of the unit, underneath the Quick Release Clip. The unit cannot report until it has been activated against your account.

Power the unit up for the first time

Charge the battery fully before first use. Apply external power using either the micro USB cable or the four pin connector on the back of the unit. If you are powering it by USB, the adaptor must be able to supply at least 1.3 A at 5 V.

Within a few seconds the unit will emit a short beep. That beep confirms it has come out of shipping mode.

RockAIR units are despatched in shipping mode and will do nothing until external power is applied. A new unit that appears dead has usually just not been woken yet.

Confirm tracking is running

Check the indicator beneath the green power button:

  • Solid green. The unit is active and tracking.
  • Flashing quickly. Tracking is paused. Press the power button once to resume.
  • No light. Press and hold the power button for two seconds to power the unit on.

Position the unit upright with a clear view of the sky. A new unit, or one that has not been used for some time, may take a few minutes to acquire its first GPS position. A unit in regular use will normally fix within a few seconds.

Where your positions appear

Position data from the RockAIR is available in the SKYTRAC mapping platform provisioned for your account. Please contact our support team if you need to confirm which platform your units report into.

If you have any issues or questions, please contact our support team at support@skytrac.ca.